NATURAWHITE
CANCELLATION/RESCHEDULING/NO-SHOW
OF APPOINTMENTS AGREEMENT

If we need to change your appointment, we have the right to do so giving you 24 hours in advance. In unexpected situations beyond our control, we have the right to change or cancel your appointment by letting you know asap. We will hold on to the booking fee and re-schedule your appointment accordingly if this is the case.

If you wish to change your appointment time,

– £25 rescheduling fee if you contact us within 48 hours of your appointment.
– £35 rescheduling fee if you contact us on the day of your appointment and before appointment time.
– £50 if you miss your appointment or contact us after your appointment and want to reschedule

We will be unable to offer a refund if you are unwilling to pay for the rescheduling of your appointment within these specific time periods. The reason for this charge is due to company costs incurred to provide your service e.g. technician costs, rent of premises, etc.

It is your responsibility to notify the clinic or venue if they are running late. Please note some clinics or venues may refuse appointments if the customer is late by a period of more than 5 minutes.

  • Booking referral fees are non-refundable and non-transferable.

  • If for any reason the clinic or centre refuses to carry out your service

e.g. due to a light allergy, a booking fee of £25 will be refunded if the service has not started.

  • If you buy more sessions and decide to have less, the clinic or venue is not obliged to refund the value of the remaining sessions to you.

By booking your appointment it is noted that you agree to these terms.